Support & Help Center

Expert assistance for your Zeltech installations – solar, CCTV, IT & automation.
We respond within 4 business hours (emergencies: 2 hours).

Emergency Submit Ticket Knowledge Base

24/7 Emergency

Critical issues? Our emergency team responds within 2 hours for power outages or security breaches.

+233 539 793 248

WhatsApp Support

Quick questions? Chat with our team via WhatsApp for instant assistance and photo troubleshooting.

Chat Now

Direct Email

Send detailed inquiries with attachments directly to our support team.

info@zeltechdirect.com

Submit Ticket

Use the form below to submit a support ticket. You'll receive a confirmation with a ticket ID.

Go to Form

Self-Help Knowledge Base

Search our guides or browse by topic

Solar System Troubleshooting

  1. Check inverter display for error codes
  2. Verify DC isolator switch is ON
  3. Inspect panels for shading/debris
  4. Test battery voltage with multimeter
  5. Contact support with model & error code

  • Clean and tighten battery terminals
  • Check charge controller settings (match battery type)
  • Ensure panel voltage exceeds battery voltage
  • Test battery health with load test

  • Note the error code and model number
  • Check manual for code meaning
  • Reset inverter (turn off/on)
  • If persists, call emergency line

CCTV System Troubleshooting

  1. Check power adapter is connected
  2. Verify BNC/ethernet cable is secure
  3. Ensure DVR/NVR channel is enabled in menu
  4. Test camera with direct monitor connection

  • Confirm DVR/NVR is connected to internet
  • Check port forwarding settings on router
  • Verify DDNS or IP address in app
  • Update app to latest version

  • Ensure IR LEDs are not blocked
  • Check night mode setting in camera
  • Test in complete darkness
  • Clean lens and IR sensors

IT & Network Troubleshooting

  1. Restart router and modem
  2. Check cables and connections
  3. Verify ISP service status
  4. Check DNS settings

  • Run speed test
  • Check for bandwidth‑hungry apps
  • Update router firmware
  • Consider wired connection for critical devices

Automation Troubleshooting

  1. Check device power
  2. Restart the device
  3. Check Wi‑Fi connection
  4. Re‑pair with hub/app

  • Check Alexa/Google skill is enabled
  • Ensure device is linked in app
  • Reboot the voice assistant
  • Retrain voice model

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Submit a Support Ticket

We'll respond within 4 business hours. For emergencies, call our hotline.

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Warranty & Maintenance

  • Solar Panels: 25-year performance, 10-year product
  • Inverters: 5-year comprehensive
  • Batteries: 2-3 years (varies by type)
  • CCTV Cameras: 3-year hardware
  • Installation Labor: 1-year workmanship

* Warranty requires annual maintenance after year 1

BasicAnnual inspectionGHS 300
StandardBi-annual + priorityGHS 600
PremiumQuarterly + 24/7GHS 1,200
Request Quote

Emergency Protocol

1
Call Emergency Line

Call +233 539 793 248. Say "EMERGENCY" + your installation ID.

2
Initial Triage

Technician assesses severity and provides immediate steps.

3
Dispatch & Fix

Technician dispatched: 2hrs (Accra) or 4hrs (nationwide).

Emergency response for critical issues: power loss, security breach, fire hazard.

Frequently Asked Questions

Signs: reduced power output, unusual inverter noises, battery not holding charge, or error codes. We recommend bi‑annual inspections.

Yes! We can add cameras, upgrade to 4K, enable AI analytics, or integrate with access control. Contact us for an assessment.

Our emergency line (+233 539 793 248) is available 24/7 for critical issues. For non‑urgent matters, submit a ticket and we'll respond next business day.