Support & Help Center

Expert assistance for your Zeltech solar, CCTV, IT & web solutions. Get answers fast with our comprehensive resources and 24/7 support team.

Emergency Support Submit a Ticket Knowledge Base

24/7 Emergency

Critical issues? Our emergency team responds within 2 hours for power outages, security breaches or system failures.

Call Now: +233 539 793 248

WhatsApp Support

Quick questions? Chat with our support team via WhatsApp for instant assistance and photo/video troubleshooting.

Chat on WhatsApp

Email Support

Detailed inquiries? Email us with installation IDs, photos or logs. We respond within 4 business hours.

support@zeltechautomation.com

Support Portal

Track tickets, view service history, schedule maintenance & access exclusive resources through your client portal.

Client Portal Login

Self-Help Guides

Step-by-step solutions for common issues

Solar System Troubleshooting

  1. Check inverter display for error codes
  2. Verify DC isolator switch is ON
  3. Inspect solar panels for shading/debris
  4. Test battery voltage with multimeter
  5. If issue persists, contact support with inverter model & error code

  • Ensure battery terminals are clean and tight
  • Check charge controller settings match battery type
  • Verify solar panel voltage exceeds battery voltage
  • Test battery health with load test
  • Old batteries (>3 years) may need replacement
Download Full Guide (PDF)

CCTV System Troubleshooting

  1. Check power adapter is connected to camera
  2. Verify BNC/ethernet cable is securely plugged
  3. Ensure DVR/NVR channel is enabled in menu
  4. Test camera with direct monitor connection
  5. Replace cable if signal loss persists

  • Confirm DVR/NVR is connected to internet
  • Check port forwarding settings on router
  • Verify DDNS or IP address in app settings
  • Update app to latest version
  • Reset network settings on DVR if needed
Download Full Guide (PDF)

Submit a Support Ticket

Describe your issue in detail. Attach photos or videos for faster resolution.

Max 10MB per file. Photos/videos help us diagnose faster.

Warranty & Maintenance Plans

  • Solar Panels: 25-year performance warranty, 10-year product warranty
  • Inverters: 5-year comprehensive warranty
  • Batteries: 2-3 year warranty depending on type
  • CCTV Cameras: 3-year hardware warranty
  • Installation Labor: 1-year workmanship warranty

* Warranty requires annual maintenance contract for validity after year 1

Plan Frequency Price
Basic Annual inspection GHS 300
Standard Bi-annual + priority support GHS 600
Premium Quarterly + 24/7 emergency GHS 1,200
Request Maintenance Quote

Emergency Support Protocol

Contact Emergency Line

Call/WhatsApp +233 539 793 248. Say "EMERGENCY" and provide your installation ID.

Initial Triage

Our technician will assess severity and provide immediate troubleshooting steps.

Dispatch & Resolution

Technician dispatched within 2 hours (Accra) or 4 hours (nationwide). Issue resolved or temporary fix applied.

Note: Emergency response applies to critical issues only: total power loss, security system failure, fire hazard, or water damage risk.

Frequently Asked Questions

Signs include: reduced power output, unusual inverter noises, battery not holding charge, or error codes on display. We recommend bi-annual professional inspections to catch issues early.

Yes! We can add cameras, upgrade to 4K resolution, enable AI analytics, or integrate with access control systems. Contact us for a compatibility assessment.

Our emergency line (+233 539 793 248) is available 24/7 for critical issues. For non-urgent matters, submit a ticket and we'll respond first thing next business day.